FAQ Frequently Asked Questions

Are you guys still shipping out during the pandemic? If so, is there a delay?

  • Yes we are still shipping. However, there is a 21 day delay on shipping some items due to Covid-19 and mass amount of orders. We do try to get everything out faster than that.

Are you doing returns and exchanges during Covid-19?

• At this moment, we are unable to do any returns or exchanges because of health concerns due to Covid-19. We ensure safety and cleanliness during our packing process but once the item(s) leave our facility we cannot have them returned to us. 

 

Do you ship internationally?

  • Yes! We ship worldwide

How do I choose the correct size for waist snatcher belt? 

• Please see the size chart in description

 

How does the buy now pay later option work?

  • Klarna gives you the chance to make payment installments monthly for 4 months on your items so you can still get the items you want but not pay full price right away.


What if my package gets lost or stolen after delivery?

  • If tracking info says your package has been shipped and delivered on our end, we have no control or responsibility over lost or stolen packages. Please reach out to your postal service and file a claim. You also have the option to choose insurance and signature delivery for shipping and delivery option.

 

Can you wash waist snatcher belt?

  • yes you can wash your belts. We suggest hand washing and air drying for best results. We also suggest you wash your belt out of the package. 

 

How often should I wash my waist snatcher her belt?

  • Everyone’s sweat varies so you can wash as often as needed but we suggest washing once a week if needed.

 

What if my waist snatcher belt is the wrong size?

  • Because we are not doing returns or exchanges at the moment, please make sure to get the correct size

 

How do I cancel my MOVE online gym membership?

  • simply go to your account and cancel membership. If you have any other issues, please reach out to support@ifyoucanmove.com

 

What is the difference between the original booty bands and special edition booty bands?

  • the only difference is the design (look) both are non slip high quality fabric bands. The first 500 special edition bands will be signed by Keaira LaShae

Do all dvds come with a workout calendar?

• Not all dvds come with workout calendars. Below is a list of the DVDs that come with calendars

- Dance Move Werk

- Twerk N Tone

- Killer Cardio 

- Milf Moves